Hi backhoe,
I have ordered from them once or twice and I didn't have any problems. I sent the check and they sent the goods. That was years ago though. I live pretty close to stores that sell outdoors equipment so I don't really order from catalogs very often. No shipping and handling and I get to inspect the goods in person.
I should mention that I live in the US and am unfamiliar with ordering overseas. It may make a difference in service. Don't know.
They are a LARGE company and they've been around a while so they probably are pretty straight forward. They have a good reputation for whatever that's worth.
Good luck with whatever you decide on.