Where are they Brian ??...want me and my dogfish donger to go in on your behalf .....go into the dealer and make a scene on Friday arvo or Saturday. Stuff the phone walk in and demand to see someone and you want it fixed properly.
It starting to sound a bit of a worry now with 3 dealers in this page od boating stuff giving clients the runaround.
Don't do the grease nipple trick. It's only going to give you more grief.
You should be able to let your boat off slowly (ie use the winch) so no damage is done and there's no need to drown the trailer.
We launch the big boat like that and it's a 5m and we don't get the rims wet.
Good luck matey