I read a while back that Daiwa service times were many months wait and this is something that concerned me as a clumsy angler. Well clumsy anyway, A couple of weeks back and right after landing a 46cm bream, i tripped in the boat and my beloeved Daiwa Certate 2500XH/Samurai combo went overboard and was submerged for around 10 minutes. Long story short, I got it back and it was pretty clear two weeks later it needed to be sent in for a service.
Going to the Daiwa website, it was easy to fill out the form and submit the request, upload my receipt and then have the reel posted into them. Two days later I got a call ( last Thursday). The tech explained that warranty does not cover reels submerged. I told him what happened and the story that goes with it. Lets be honest here, 46cm bream do not grow on trees , they hide under them
Every big fish I have caught has been with that reel, its my favourite by far for this reason. He further said the bail arm was bent and it would need new bearings through out, then quoted me 280$. I said it is what it is and agreed to the costs. Ouch right?
Well fast forward to today and someone in the office gave me a small package, I opened it up and there is my beloved Certate LT 2500XH neatly packed in a box. The bent bail arm was in there as was a bag filled with what I assume is the old bearings ( theres is far more than I expected). The reel had been fully serviced, new bail arm and it came packaged with an invoice showing all the parts replaced and the value for each. At the bottom is had a sub total of $0.00.
You read it right, they didn't charge me at all.
Not sure how you guys see that but to me that is good old fashioned customer service and turn around from the time it left my hands to the time it came back in 5 business days. Reel is only 5 months old by the way.
#daiwa
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in before someone calls BS on the bream I caught.