sneaky sales tactics

[Giveitacrack]

I bought a Navara a few years ago and insisted it must be an MY13 complianced 13 not MY12 compliance 13 purely to assist in resale as I turn them over.I was clear with this at the start of the negotiation as it was in the middle of the year. Once price was settled (own finance)they bring me the papers with MY12 compliance 13.I walked away from the deal with the Sales Manager following asking me what they could do to keep me. I said a further discount/free accessories for trying to deceive me. I said I know how it works;you guys prey on people that don't have a clue and then get a better bonus for clearing the old stock from the manufacturer.

[mitc69]

well techny when u get that rev check it tell u what yr model it is
anything between 10-100km is consider new and will hold complete value of brand new price
anything from 101-10000km is consider ex demo will hold 90% of value
if it a clearance sale of old model but no body change, it'll only hold 85%
then from 10-100km it'll hold 85%
from 101-10000km it'll hold 70% value of current models prices

but likewise there guideline from redbook, there nothing wrong with you finding a solicitor after you sign it, there is a 3day cooling period by law unless private sale, so if u think u got rip off or might of brought the wrong thing, you got 3days to check it

[goona]

Goona, not sure but I believe rust proofing these days is clear so may be missed, this was from another dealer though so could be a furphy.

Hi Dignity,
The stuff they used is very much like tectyl the amber wax based product. They painted the hinges on the doors and spayed an ever so slight bit under the front of the bonnet and that was it. Anyway spoke to the dealer contact and she was very helpful. She had a look over the car with me and I showed her where it wasn't and she agreed it was very poor/ Her Manager came out and sort of started with the excuses and said its a catch 22 some people like it everywhere and others don't like it much at all. Guess they though I must have been the later LOL. I said I wanted it done properly and told them about my patrol that is now 16 years old and no rust and it has spent considerable time on the beach. Anyway there were good about it and it goes in next Tuesday to get the full hit and I stated using his words that I am one of those people that wanted it plastered everywhere. They are going to give me a courtesy car for the day which is also a good service so I am happy at the moment that they are doing the right thing

[goona]

Yep, I hear ya. I do understand about the advertising or misleading ads.

For me, I saw an ad in the paper for the drive-away price and in my case, I paid less than that ? Not sure what my broker did to get that, but doesn't matter, although I maybe got the ABN holders price ?

It's like buying paint.

There is a R.R.P............... actual retail price..........on special price.......... trade discount............ bulk buy price....... wholesale price..... and I get paint for " my negotiated price ".. which is about as low as it gets.

There people out there called " Car Brokers "... might be worth a try to call them. Sure they'll get a commission, but maybe, just maybe... they can source " THE DEAL " you are looking for. ???

And, I would definitely contact the OFT and advise them of your situation and beliefs.


cheers LP

Hey Phil my broker said he would get a better deal than I could when I bought mine of which I said you get your deal and I will get mine and see how we go. I said to him I am a pretty good negotiator but he was adamant I was wasting my time and he would do better. I said you sound pretty confident which he replied there company buys 25000 cars a year so have a better buying power and hence why he will get the best deal. When it come time for the deal I had the better deal by $2k. He was blown away and as he said he had only been bettered on a couple of occasions before. Made the deal even better. Guess it comes down to knowing where you sit and how hard you can go and have a back up plan.

Interesting about your paint buying as I used one of my painters (subbie) accounts when I purchased paint for the house. First time I did it and the guy at the shop goes Um. I said is there a problem and his reply was your company (the subbies) must buy a lot of paint as you buy it cheaper than I can get it for and I have to go back to the supplier and get a rebate for the shortfall. That spun me out

[FisHard]

I'm in the process of getting a new truck. Both MAN and Volvo had suitable vehicles that I considered. I went with Volvo because the salesman absolutely deserved the business (and the truck is good!). He was straight, direct, helpful and flexible without being overly pushy or "salesy". Even now, as the vehicle is coming together, he is great to deal with. He will go far I reckon.

[TheRealAndy]

Its a tough industry.I am guessing they deal with a lot of tyre kickers which makes its tough for use folks that buy new cars frequently.

I learned something too, that 0% finacnce jacks up the price. Pay cash and you will get it less.I did the exercise with the last Navara I bought, figured out the cash in the bank would earn me more than the savings I would get paying cash.

The most annoying thing is that there is no loyalty in the new car sales arena. The staff turnover means that you dont get to know the sales person. The end result is you get screwed all the time. I hate that with a passion.

[Dignity]

Hi Dignity,
The stuff they used is very much like tectyl the amber wax based product. They painted the hinges on the doors and spayed an ever so slight bit under the front of the bonnet and that was it. Anyway spoke to the dealer contact and she was very helpful. She had a look over the car with me and I showed her where it wasn't and she agreed it was very poor/ Her Manager came out and sort of started with the excuses and said its a catch 22 some people like it everywhere and others don't like it much at all. Guess they though I must have been the later LOL. I said I wanted it done properly and told them about my patrol that is now 16 years old and no rust and it has spent considerable time on the beach. Anyway there were good about it and it goes in next Tuesday to get the full hit and I stated using his words that I am one of those people that wanted it plastered everywhere. They are going to give me a courtesy car for the day which is also a good service so I am happy at the moment that they are doing the right thing

So they base the quality of the work on their assessment of you, sounds more like "if the average customer can see some obvious spots, we'll save a mocca on paint and time." I don't think they are necessarily doing the right thing but have been caught out and don't really lose anything based on the number of vehicles they have under sprayed.

Next time I repaint the house I'll give you a call 😃 seeing you can get paint so cheap although not planning to do it in a hurry, interferes with fishing.

[mitc69]

there is no loyalty cause they have a quote to meet you cant blame them...
0% finance rate are great but only for ABN holders... cash is only good for private sales... therefore most perfre loans and check to keep the cash flow
if you get con into buying anything becuz there a great sales man... then anything you get screw over on,it your fault lol

you should always consider your needs and budget, and at the same time, if you want cheaper price, quit been lazy and look around, there nothing wrong with ask for better deals... even if it mean going to dealer in the south side to north side and gettin quote for the same thing your getting, you'll be shock how great of a deal you can get... now to know how LOW they can get

compare redbook on red book

example

2015 BMW 320d M Sport F30 LCI Auto *Price When New $67,954*

*Private Price Guide $53,100 - $57,800
*Trade In Price Guide $46,000 - $50,700
*Average Km 10,000 - 20,000

so currently your already looking at 90% of it value so your idling at $61158.60 on market value, and dealer will hit 61k tops toward
therefore in private sale 57.8k would be top if it idle under 0-10k km, same with trade in value
so it the max trade in private sale of $50.0700 toward $61,000 = $10930 profit margin for salesman and what rate there sitting at.. it mostly 50/50.. but the lowest most profit come out to is salesman clearing 2500... so that 8430 to discount if can lol

[Dignity]

Update (sorry about the delay but had to take the boss to Fraser for her birthday) OFT agreed the tactics were not in the spirit of things and as it was all verbal difficult to take action, also the advert wording could be considered ambiguous however they did say I should go back and if I got the same run around they were more than happy for me to tell the salesman that I was going to call OFT and have them clarify the situation there and then. Doesn't mean I will get a sale as they can pull out of the deal simply by saying they have no vehicles left under those conditions.

I will just avoid that yard and take my business elsewhere, now thinking of the Mazda BT50 but need to check the turning circle as I have bit of restrictions to get to the shed.

[TheRealAndy]

Update (sorry about the delay but had to take the boss to Fraser for her birthday) OFT agreed the tactics were not in the spirit of things and as it was all verbal difficult to take action, also the advert wording could be considered ambiguous however they did say I should go back and if I got the same run around they were more than happy for me to tell the salesman that I was going to call OFT and have them clarify the situation there and then. Doesn't mean I will get a sale as they can pull out of the deal simply by saying they have no vehicles left under those conditions.

I will just avoid that yard and take my business elsewhere, now thinking of the Mazda BT50 but need to check the turning circle as I have bit of restrictions to get to the shed.

The other thing I have learned about buying new cars is to never get the options like paint protection, fabric protection, tinting or rust protection. If you want to get rust treatment, there is places around that specialise in it and will do a better job and its usually cheaper.

I once had a dealer try to sell me window tinting. Told them I was not interested, and if the pestered me to buy it the sale is off. Picked up the car, it was already tinted!

[TheRealAndy]

there is no loyalty cause they have a quote to meet you cant blame them...
0% finance rate are great but only for ABN holders... cash is only good for private sales... therefore most perfre loans and check to keep the cash flow
if you get con into buying anything becuz there a great sales man... then anything you get screw over on,it your fault lol

you should always consider your needs and budget, and at the same time, if you want cheaper price, quit been lazy and look around, there nothing wrong with ask for better deals... even if it mean going to dealer in the south side to north side and gettin quote for the same thing your getting, you'll be shock how great of a deal you can get... now to know how LOW they can get

I am an ABN buyer.

I also like to look around. but you ask a dealer to email you a quote and they wont do it. They will just give the list price. I dont have time to go chase up 20 dealers across the state just to save a thousand dollars. That time wasted I could earn double that.

What I always wanted to do is work during the day, get home at night an email them. Why is that so hard for car dealers? There is a market there that they are missing out on.

[mitc69]

Unlike most jobs, salesmen need to earn their quote, all means possible... put yourself in their shoes, to get max sales or just hit lowest rate possible... after all salesman just need to be in the right place, at the right time, there as good as gamblers, real estate agent, etc... a market where various salesmen do what you're asking is already carsales.com and them won't give more then 1-5k from that price, they start from top and meet you in the middle. in that way you know what the max price will be set at.

if you're like many and me who just buy what they want at a fair price or hassle free price then it shouldn't matter, it more priceless to see the look on their face, thinking they rip you off, cause your the better man! but hey business isn't personal, it business. if you wanna shop for cheap that personal, get a broker, won't be the lowest but it'll be fair... likewise time = money, therefore just buy it lol

not saying your wrong, it just how everyone is supposed to look at how thing is done

[Dignity]

Unlike most jobs, salesmen need to earn their quote, all means possible... put yourself in their shoes, to get max sales or just hit lowest rate possible... after all salesman just need to be in the right place, at the right time, there as good as gamblers, real estate agent, etc... a market where various salesmen do what you're asking is already carsales.com and them won't give more then 1-5k from that price, they start from top and meet you in the middle. in that way you know what the max price will be set at.

if you're like many and me who just buy what they want at a fair price or hassle free price then it shouldn't matter, it more priceless to see the look on their face, thinking they rip you off, cause your the better man! but hey business isn't personal, it business. if you wanna shop for cheap that personal, get a broker, won't be the lowest but it'll be fair... likewise time = money, therefore just buy it lol

not saying your wrong, it just how everyone is supposed to look at how thing is done

Mitc69, I hear what your saying but there are different attitudes and the way a salesman can approach you. I bought my wife's car with no hassles, even when I was trying to do my deal on the Colorado our friends were looking to buy one as well and their salesman treated them with respect and enquired what they wanted in a vehicle etc, even after they had been for a test drive and worked out a price (what I was expecting) and accessories he took them across the road to another salesman (same group of companies) dealing in Mitzis where they bought the car that they really needed. As in any business there are salesman and there are AHoles, I just got the wrong end of the stick.

[groverwa]

This applies to number of professions but not all of the people involved in that profession.

What is the difference between a car salesman and a sperm?

At least the sperm has one in a hundred million chance of turning into a real human being.

[goona]

So they base the quality of the work on their assessment of you, sounds more like "if the average customer can see some obvious spots, we'll save a mocca on paint and time." I don't think they are necessarily doing the right thing but have been caught out and don't really lose anything based on the number of vehicles they have under sprayed.

Next time I repaint the house I'll give you a call �� seeing you can get paint so cheap although not planning to do it in a hurry, interferes with fishing.

Hit the nail on the head. Took it back yesterday and they had it for the day and when I went and picked it up virtually nothing had been done. So after a few words they kept it overnight and I spoke directly to the applicator and the next day it looks the goods. Need to check it on the weeend but from a quick look this afternoon they have defiantly sprayed a lot more.