Originally Posted by
goona
Be careful when they don't take long enough. I bought My Patrol new and it had a major service 40k which involves engine, diffs, gear box, Transfer case, front hubs and the list goes on. I was told when I booked it off it would take 6 to 7 hours. So I said rightio I will drop it off at 7am as I had to collect it at 2 because I had a meeting at 3. The said it will be touch and go but would start it before anything else.
Got the phone call at 11am. Wow that was quick. How did you do the full service in such a short time. Bit of a delayed response and then ah we put mechanics on it. Fair enough I thought. Got it home that afternoon an crawled under it for a look. Nothing had been done. Gear box wasn't cracked, no diffs, transfer case nothing. You could see to changed the oil to the motor and the oil filters but not the fuel filter.
Not a happy chappy rocked in the next morning asked for the work shop manager and asked me what's up. So I said the Patrol is going up on the hoist and we are going t have a look. Under we go and I start pointing to all the filler and drain plugs and has has that been cracked, has that been cracked etc.
Unbelievable response. Well most of these are just shopping trolleys and they don't need doing". Well talk about waving the red flag at the Bull. Firstly does it look like a shopping trolley(Lifted, bigger tyres, mud still on it from the weekends 4wding) and secondly why would I pay you $1000 for and oil change, Grrrrr
This is not an isolated occurrence either. I also had the exact same thing about a year ago with the company vehicle in Gladstone. Charged for a major service and nothing done. This time the excuse was it wasn't triple checked in accordance with their QA systems. What the hell that is about I don't know/
So my advice to you all is check your services. Look for the smudge of oil, the new filters etc.