I think most customers experiences line up with the questions they ask before they book. What species are we chasing? HOW are we going to target them, what bait, etc......I also took my own rods and tackle box.
I went out with Fish n Dive charters a year ago and was very happy. I paid about $150 for a seat with 4 others on a 6m centre console, and the skipper went right up the back of a creek to catch live bait. He was very happy to reef fish around bommies for jacks, or follow the birds for pelagics. I also met the skipper on the other boat. It seems to me that the skippers had not been employed there that long, and are probably gone by now, due to the low wages. They were not getting enough tours due to rain. I only got just legal cod, but thats fishing and wasnt the skippers fault.
The problem seems to be your high expectations and low research. So you got a lazy skipper. Do you think you have been fair to the charter operator in your desire to do damage to their reputation?
cheers
Andrew