Treatment by arrogant boat dealers

[Pacificbanana]

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[PixieAU]

This all brings back memories of working in boat sales.
Saturday was probably my least favourite day.
Often you have booked an early water test, plus you have customers coming to pick up their new boat which supposed to be ready for Friday and probably still isn't.

The guy from the water test is trying to make an important purchase decision and people picking up their new boat would see it as a really exciting day.
But you do not have enough time for them because your boss advertises everywhere "call us 7 days a week / for all your boating needs" so the phone is ringing already and you are being paged repeatedly.

Some calls might be someone looking at an old boat somewhere and wants to know if they are any good, how much they weigh and how much a new motor and stuff would cost IF he buys this mystery boat. And there is someone on hold asking things like should he have trim tabs, can you beat a certain price, how thick the alum is on the tinny, how fast something should go, outboard prices x 10, trade in values, when will their boat be ready, what do we have in stock, what time is low tide, how do I get my boat back on the trailer, how much does a 3hp weigh,
Meanwhile, people are walking around the boat yard and you need to be out there. Bugger the phone....?

Adding to your confusion is that there is a bus stop outside and a fisn'n'chip shop next door. Both these supply an endless parade of people with 10 minutes to kill and no intention of buying anything.
Telling them apart from more prospective buyers is not always easy to do quickly. The phone is still ringing by the way. Some ######## is at reception complaining that they cant find a salesman. Some people from out of town made a special trip to the yard and just arrived. And some seniors in their lawn bowls clothes are getting out of a car and the ladies are extending their sun umbrellas.
That boat is finally ready at the service centre so you need to charge off and pick it up. Mister 'came in 3 times during the week' is back and looking serious. And the lawn bowls team are wishing for an enlightening tour of marine products to fill in their day.

The fish n chips you ordered for lunch are well and truly cold now and the mechanics have all gone home so boats that wont start are being towed to the sales office and tech questions are being put thru to sales. The receptionist is telling you that there are people in the yard and she has no brochures for half the boats that are out there.
And they need your help in the chandlery.


In the middle of all this you are supposed to somehow find the one or two people that are actually going to buy a boat this month, possibly today. That is the hardest part.

And you ask yourself " Why would a serious buyer want to try and talk to someone like me right now?" No wonder they buy boats on the bloody internet!

That is an awesome post. I felt like I was there. Would make good lyrics for a Slim Dusty song too!!

[Back In Black]

Ash & Webbe have had alleged customer problems before on here. Any one see a common denominator here?

Over a year ago there was a thread involving Webbe started by a drunken clown on a Friday night. Got quite heated with a lot of comments made. At the end of the day, the guy was a fool with a keyboard, a belly full of grog & the thread was deleted. The guy (can't even remember his name) was stating things on here that in reality never occurred.

One thing that did come out of it though was some pretty good comments about Webbe Marine, from people who have dealt with them over the years & have been very satisfied with their experience. These are people who can speak from experience, not just meeting quickly at a boat show & not getting the answers they might like to hear, but who have gone through the entire experience of meeting the guys, being shown their product, going for a test run, visiting the factory etc

It just seems that whenever someone gets on here & fires off, everyone instantly thinks, you poor bastard, the boat dealer is an obvious mongrel, & everyone feeds on the hype like a pack of dogs.

There is ALWAYS two sides to every story.

The only common denominator I can see is there may be 2 people with a non existent gripe.

Tony

[Back In Black]

Love to hear their side of the story??

Seeing Ashley rang you yesterday, maybe you would like to explain what he told you, as I know what he told you, so why don't you share it with all of us.

Tony

[lee8sec]

Over a year ago there was a thread involving Webbe started by a drunken clown on a Friday night. Got quite heated with a lot of comments made. At the end of the day, the guy was a fool with a keyboard, a belly full of grog & the thread was deleted. The guy (can't even remember his name) was stating things on here that in reality never occurred.

One thing that did come out of it though was some pretty good comments about Webbe Marine, from people who have dealt with them over the years & have been very satisfied with their experience. These are people who can speak from experience, not just meeting quickly at a boat show & not getting the answers they might like to hear, but who have gone through the entire experience of meeting the guys, being shown their product, going for a test run, visiting the factory etc

It just seems that whenever someone gets on here & fires off, everyone instantly thinks, you poor bastard, the boat dealer is an obvious mongrel, & everyone feeds on the hype like a pack of dogs.

There is ALWAYS two sides to every story.

The only common denominator I can see is there may be 2 people with a non existent gripe.

Tony

Do you have any kind of affiliation / association or disclosure to let us know about with webbe marine? Leigh

[WalrusLike]

FatBouy that was a great post.... brilliant read.

There are always 2 sides to a story, and apart from a very tiny minority most people just do what they think is fair and right... the differences arise because everyone has had a different set of experiences shaping their ideas of what is the right thing.

Thanks for posting that.


(Using Tapatalk on iPhone so can't easily 'thank' or 'like')

[Fed]

Mister 'came in 3 times during the week' is back and looking serious.

I was already laughing then I snorted my coffee when I read that.

[Pacificbanana]

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[Shark Poker]

No it is not all to be forgotten.
It is now in blog space forever.

The part of this thread regarding the un-returned deposit and the complaint of bad behaviour of the companies involved smells a lot like that other thread about Sailfish Cats which was deleted.
In that case the 'buyer beware' message also lacked any specific detail or written / photographic evidence and quickly started to be labelled as an 'emotional' outburst.

The same person who is offended by lack of respect or interest from the seller would be equally suspicious if the other extreme occurred and they were all over him.
So why look for emotional acknowledgement?

Carry on and ask if they are capable of assisting you with your line of enquiry.

And where is it wrong to have loyal associates or colleagues? That is the sign of a successful business.
I mean your issue is criticising a business over a $500 deposit. It is not some type of church cover up!
So, provide some documentation and consider your refund soon to be repaid.

And here is another idea: Stop arguing with Back-in-Black (Tony) and start asking him some questions. He is owning and doing what you wanna-be doing.

Pauly

[Marlin_Mike]

WalrusLike, there are THREE sides to a story, not two.

There is his side, my side and somewhere in between the truth.

[Aussie123]

Regardless of what has happened here and who is right or who is wrong, what I find disturbing is the fact that on 2 occasions now that we know of Webbe Marine had openly discussed their dealings about their customers to other people who have no right to know these things.
Knowing that if I was to ever deal with them that anything I did or did not do with them could end up on a public forum is enough for me to never go near them.
Who knows what other information they are telling their mates.
Any information regarding your customers should be kept private and confidential and definitely not with anyone wanting to catch up on the goss.

[Boat Hog]

Regardless of what has happened here and who is right or who is wrong, what I find disturbing is the fact that on 2 occasions now that we know of Webbe Marine had openly discussed their dealings about their customers to other people who have no right to know these things.
Knowing that if I was to ever deal with them that anything I did or did not do with them could end up on a public forum is enough for me to never go near them.
Who knows what other information they are telling their mates.
Any information regarding your customers should be kept private and confidential and definitely not with anyone wanting to catch up on the goss.

I must have missed the part where Pacificbananna and Webbe Marine signed the Official Secrets Act ...... In any case, wouldn't coming on a public forum and telling the whole world your side of the story negate any expectation of privacy?

[Back In Black]

For you to know what Ashley said to a person on the phone would mean that you are very close to their business, hence why you are defending them so much.
All they have to do is pay the cash and all is forgotten,

If they can take it from you then they can give it back just as easily

No, not close to their business at all. I am just one of many satisfied customers who had nothing but great dealings with them from the start (Brisbane Boat Show) to the end conclusion, owning a 28ft Cat that I can't find fault with.

There were a few small issues a year or 2 later, which were really wear & tear type stuff, but they said, no, thats not good enough, so they picked my boat up from my premise in Noosa & towed it back to Alstonville, at their expense.

They went over the top & fixed everything, and trust me, they didn't have too & were not asked to do. I had a couple of chips in the floor, mainly from taking mates out & dropping tackle boxes on it from a great height (typical, when you don't own it, some don't care) They stripped the entire floor & replaced it.

So now banana you might see why I do tend to stick up for them. They do not want to get into a slinging match on a public forum, & they are not on Ausfish, for this very reason, so yes, every now & again I will throw my two bobs worth in & defend them, because they have done nothing but the right thing by myself & many others.

And by the way, Ashley explained to you yesterday what was going on, so why are you persisting with it publicly??

Another point of interest. When Ashley rang you & he asked you about this thread, why did you deny it was you & say someone else started it?? You started the thread, he has since spoken to you, you denied doing it, yet here you admit Ashley rang you.

See, this is exactly the same situation as the other fellow a year ago. People say something, then deny it, its gets proven they did say it, & then they lose all credibility, on an open forum.

And by the way, you still did not answer my original question, why don't you share what was said??

Tony

[Pacificbanana]

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[Back In Black]

Do you have any kind of affiliation / association or disclosure to let us know about with webbe marine? Leigh

Hi Leigh, none whatsoever, just a satisfied customer who has grown weary of this type of public denigration of a business.

Read post #58

Tony