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Originally Posted by
Moonlighter
I will make a comment here about Lowrance and reliability issues.
First up, on the record, I am a long-term Lowrance user. I just find their menu systems and user interface more intuitive than the others, especially Furuno, which I think is some kind of Japanese/English translation. But that's just me!
I would add that in my opinion, the new HDS touch series has set an even higher benchmark for user-friendliness. Even my mate who is a technology troglodite was able to quickly get his head around it and was "driving it" before I had time to walk him thru how his new HDS12 touch worked. Believe me, that says something!
FACT:
The fact is that Lowrance "owns" a far larger share of the recreational sounder/gps market than any other brand. Not by just a bit, but by a long shot. I saw US figures and it suggested they outsold the #2 player in the market by a factor of at least 2:1.
So, it seems that I am not the only one that finds them easy to use and good value......
What that fact about market share also tells me is that, even with a similar failure/problem rate as the other manufacturers, the actual number of people experiencing problems with Lowrance gear will be significantly more. In other words: many more people using their gear, so likely that more units with problems will arise.
So thats the first thing you need to realise. I really doubt that the failue rate of units from the Lowrance stable, and that includes Lowrance HDS and Elite series and Simrad, is any greater than any other manufacturer.
Secondly, when you do have a problem, it is how the manufacturer backs up their product with support that is important.
My own experience has been pretty good over the past 30 years that Ive used their gear. I do know and have read some accounts of major problems experienced by a couple of Ausfishers, but to be honest, the evidence points pretty strongly to poor electrical wiring in their boats and crappy installation work as the culprit there, not the Lowrance gear itself.
More recently, the HDS series - i have 2 HDS5's on my boat, one a GPS and the other a sounder. Had them both for over 3 years.
They have never failed. None of the legendary water intrusion problems that "everyone" supposedly had, no losing bottom that "everyone" also had, no "blue screen of death" etc. I know 5 other close friends who also have HDS5s or 7s and none of them had any of these problems either.
You have to wonder how many of those problems were installation or user related, too.
With help from other Ausfishers, I did discover a software problem for them relating to fuel flow calculations from NMEA 2000 networks and they did resolve that with subsequent software updates. Took me a while to convince them, but a facebook post on their site and contact with a Lowrance Pro-staff memberin the USA psoon got them focussed on sorting that one out!
I will say that, in recent years, they do seem to be falling into the same mode as our good friend Bill Gates, who, in his ever present haste to get the latest version of Windows into the market, releases it too early every time and then lets us users find the bugs for him so he can then fix them in version 2.1 etc.
Lowrance seems to be doing this a bit too much lately as well IMO, with too many bugs in new releases that simply shouldn't be there. Bad form, really. But again, it seems that not everyone has problems. And their help-desk people can sometimes be hard o pin down and may not always be as helpful as they should be. But are they any worse than the others? Doubt it.
So my advice to potential Lowrance purchasers (or any marine electronics purchasers) would be the same as I always give to anyone buying any new technology product:
don't buy new versions when they first come out - wait 6 months for some other suckers (oops, i mean valuable customers) to find the bugs and give Lowrance time to sort them out with software version 2.1.
Then you should be fine.
Finally, i see lots of people complaining that their 4 or 5 year old unit failed out of warranty.
Crikey, these days any modern electronics item is pretty well cactus and past its use-by date after that length of time.
I am about to replace my 4 year old home pc, it is too slow and starting to get unreliable. I will pay a similar amount for a new one as I would for a new HDS7.
Am I complaining? No. You just accept that after 4 years, hard drives, graphics cards etc are at the stage in their life that they start to fail with greater certainty.
Same applies to marine electronics. If you get more than 5 year's life out of them, youve done brilliantly!
Cheers
ML