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What an arrogant mob sea jay boats are. U would have seen from some previous posts that I am considering upgrading my motor to a little bigger.
I rang seajay direct just to talik to someone and ask what their reasons would be for max hp of 50 on their territory, which I have.
Well I never got past the lady on the switch. I tried to explain what I want but she just said point blank, that they do not replate their boats. I again tried to explain but I thought she was very abrupt and just said no.
I only wanted to talk to someone, but that wasn't going to happen.
Well I can tell u now that this mob will not get any more of my money, as I have received quotes from stones corner marine for a new boat.
I hate trying to deal with people who won't talk to u, when all u want is a bit of info.
I am in 2 minds about ringing back and ask for owner or manager or someone with authority.
Maybe that woman needs a bit of customer relations training or a new job.
Hey Seahorse,
I have spoken to Col (the owner) a few times now at various boat shows - and he is always happy to answer any questions. Comes across as a pretty humble guy actually. Not sure who the lady on the switch was? (Cols wife is Janelle). - I would give them a call back and ask to speak to Col - or his son Troy.
It f&^&**# amazes me Seahorse that businesses don't realise that in most cases they won't get the second opportunity for good customer service as people will walk. A Receptionist that "thinks" they know it all, right or wrong should do what you asked and put you over to someone in authority. You can't have a good product without good customer service as they go hand in hand now days.
Seajay tiller are rated to 50 max and if you add a consol they are rated to 60 max thats what seajay advised me 6 months ago, i think i spoke with a lady there
i just had my sea jay re-rated - not through sea jay though.
its not the end of the world mate.
sea jay obviously have business reasons not to rate their boats differently - liability being the biggest one i assume.
go and see an independant marine sueveyor
Seajay after sales are rubbish. They made me a custom boat to suit my needs and rated it to there standard boat. When I told them it was under powered they told me to sell it. I got it rerated by someone else, pm me if u want his number he is at surfers paradise but after a few months of having it I spent the cash n got a 6m fiberglass boat. Haven't looked bAck since.
I got a phone call from Troy at sea jay late this arvo.
This is one hell of a forum.
He explained to me about how boats are rated and all done by formula.
He said that its not that he didn't think the boat couldn't handle the 70, but they wouldn't rerate. It's all this formula thing. I sort of understand. He gave me some sonerous on boats and motors.
He said seajay would approve the 60 hp on it if converted to a forward steer such as a side console. That was a small win but he said it would only give a extra top end speed of couple k's per hour. I would have thought an increase of 20% extra power would give u bit more that that.
He also said that there was someone in Bris who would rerate but they must take full responsibility, and all on there he'd if all went wrong somewhere. Good point I thought.
I am a liitle confused about this relating thing. With the warranties.
I really want to convert to side console cause I think new boat might be a bit out of reach.
I really getting sick of tiller steer. Decisions, decisions,
But as I said before this forum is fantastic, otherwise I wouldn't have got these answers.
Hey Greg,
good to hear that you spoke to Troy. Like any good manufactrurer, they have to be careful liability wise. The fromula they use is there for not only the customers protection - but also the manufacturer.
I think Bias sell a poly side console mount if you want to DIY
Have a read of section 2.6 and then look at appendix F. It sets it out quite clearly. It should answer a few of your questions. Section 2.6.3 lists additional requirements for tiller steered boats as you will see.
Anyone that re rated a boat to a new hp that was different from the result given using the method set out in the standard would, I think, be taking a significant risk.
As you will see when you read this document, it says that The max power rating "shall be Determined by the following method". The word "shall" means that it must be done that way, no other choice for the manufacturer.
If I got someone to relate a hull, I would want a written statement that it had been done in conformity with the method in the standard and clearly stating that they accepted all responsibility for any incident arising for the new rating, and evidence of their professional indemnity insurance.
This all makes it pretty obvious why manufacturers like Seajay won't re-rate their hulls. In their shoes,I wouldn't either.
Hope this helps.
ML
Note to self: Don't argue with an idiot. They will only bring you down to their level and beat you with experience....
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