Would you be worried?

[goat boy]

I recently moved from the Gold Coast (and now cursing I left every day to Karratha for work. I got an un-named (for now) freight company to move my boat over for me. Boat was picked up 04 Jan and was due to be delivered NLT 04 Feb.
Now in hindsight I can look back when it was picked up and sweat a bit that no paperwork was filled out on the day of pickup (damage etc, as happened for my car, which was quite in-depth). Anyway, 04 Feb came and went and nobody rung until a few days later to ask how the pick up of my boat went ...
And from there it's pretty much been a farce of nobody knows where my boat is (tracking shows it's in Karratha but it's not)....somebody told me it was in SA and delayed by bad weather(....) somebody else told me it was in Carnarvon but delayed by bad road conditions.....
Now nobody from the company rings me back to let me know whats going on and a call to the service desk to ask for tracking gets met with a dumbfounded call operator that can't understand whats going on in their tracking system....I've made an official complaint and that was met with 'oh we're looking at an investigation into whats going on in this case'
I don't know if I should be worried that something is seriously wrong or just a piss poor company that will get it here eventually when they realise their head from their arse
how would you feel??

[Marlin_Mike]

I would choose Option A: I would be very veyr worried.


Mike

[Linedropper]

Yeah I'd be worried. That is two week trip for a boat and it has been almost two months.

Is it a well known freight company or a smaller one? Don't need a name just wondering.

[Chas & Clarry]

Yep I'd worry.

Keep all evidence of all your calls and their acknowledgements of situation.

Ask for some written undertaking from a manager re current status and new ETA.

Consider ringing consumer affairs for advice maybe.

[FishHunter]

I would have callled the cops and reported it stolen already, that should encourage them to find it rapidly

[Jarrah Jack]

I'm with FishHunter. I'd report it stolen and contact your insurance company who should've been informed of the travel plans before hand. Also time to ask about the transport companys own insurance.

[Spaniard_King]

Yep as above treat it as stolen, no paper work will not help the situation... what evidence do you have to show they have your boat ????

[GBC]

I hope your situation is like lots from Karratha - she'll be right mate, and the freight will turn up. Not fun, but par for the course.

[moater]

Swift and Shift??

Pretty bad situation, hope it turns out alright.If someone wanted a boat shifted across the country I'd do it if the car and fuel were provided..plus a few dollars.I need a holiday (and $) and would fly to wherever and very carefully deliver the pride and joy, then fly back to Victoria.

[goat boy]

Cheers guys. I do have proof they have it, by paperwork I meant they didn't do a damage report or anything before they took it (unlike my car, which was a pretty anal process). I've considered reporting it stolen, I'll put that to them on Monday if I get the run-around again.
In comparison, it took my car about 6 days to get here from when it was picked up

[z50man]

i'm worried and its not even my boat

[merseybluenose]

I would agree with what is being said, report it stolen and you might find they start taking this case a little more seriously when they have the Police asking questions. I would also consider giving them a letter of demand that details what you intend to do regarding suing them for replacements costs if the boat doesn't turn up. I was given some legal advice regarding a completely different type of matter however I think the same principle still applies, let them know you intend to take action legally, what you would be seeking as compensation (e.g. full replacement of boat model and all other items that may have been onboard), and also when you have stipulated this matter of finding the boat should have been completed by (maybe talk to the Police to decide upon this date). I think if you can show the powers to be that you have been reasonable in your expectations of the company delivering/finding the missing boat and you have clearly outlined what you intend to do if they do not come up with the goods then you will have little issue in being given compensation.........and then some.

[MudRiverDan]

First of all you need to elevate your phone call to the manager of the company, explain the fact your considering the boat missing.

No doubt you will get a call back soon enough.

cheers

[Reef Cruiser]

all i wont to know is how do you lose a boat ????? if it fell of the back of the truck .i think you the driver would know ...all the best ,i agree with fish hunter ,ring the police

[FisHard]

I'm in transport and I would be concerned as the boys have said: how dp you lose a boat??? A box or 2, maybe (not in my company take steps now (police, boat insurer etc.) Have you googled the company name to see if other guys have had issues? Good luck!