Springwood marine problems

[shy guys]

Just had my suzuki df140 serviced at springwood marine not happy, first thing go pick up boat they lost my warenty book give me a empty one with no details in it then they just stamp they done all the services but dont fill anything else out they told me would only cost $370so get the cash out get there and they say its $420 ok so pay by card aswell, then get home look under the cowl oil level is about 5 cms over full and the fuel water seperator was not changed or even drained even tho i paid for it to be changed and is on the recipt this is only my experience has any one else had any problems. can anyone sugest someone who is authorised suzuki to service my outboard that is good cheers fellow ausfishers

[wind rider]

talk to spanid king ( g d marine ) very good service mobile came to my house done a great job.
mark

[wind rider]

Gd Marine services PTY LTD

Gd Marine services PTY LTD
Mobile Outboard Service and Repair http://www.gdmarineservices.com.au/

• Spaniard_King
• found link
• mark

[sid_fishes]

as above x 3
just keep an eye on him but.... keeps slipping in those honda parts

ian

[Steeler]

Next service is a while off and plenty of time to sort out with Gary.

I would be more filthy about the one just done and looking for some sort of satisfactory result outcome.

Never minded paying premium dollar for the right goods or services but by sounds of it you did not get even that.

[hakuna]

Whitewater marine (zuke dealer)will come to you as well, extra $60, fixed cost, done my zukes for a few years now, no problems, expensive for 1motor

[shy guys]

cheers guys like said above i dont mind paying top dollar as long as the job gets done right as for call out of $60 thats not a bad price considering how much time you loose plus fuel towing the boat hooking it up ect.

[Marlin_Mike]

Speak with your feet, and never go back.

[outta line]

whitewater marine did my last service on my 200hp suzuki/johnson they showed me all the old parts that had been replaced and changed my ECM under factory recall.I am 5hrs off another service and will be going back to them.

[Jarrah Jack]

Well done for warning others. I've been looking at a boat for sale there, I won't bother with that one now.

[ShaneC]

I just cant get over $420 for the service. I do my motors myself (2x F150 Yams) and just did a service and replaced the trim tab anodes. All up for both motors, anodes, oil (engines and gearboxes) and filters (including water separators) cost me much less than that. Took 1 1/2 hrs to do, and I had a stubby in the middle.

I have a tech that checks my motors every 250 hrs, he is yet to touch them with anything more than I do. They have 1000 hrs on them now. No problems at all with either of them. At $420 a motor for a bodgy oil change and no filter change, I must be in the wrong game....... learn to do it yourself

[DAVE_S]

Jon eadie is the guy for suzuki and he is mobile 0407 738 731

[AnthonyL]

A very good friend bought a boat there and had major problems and warned me. I just had my motor serviced by Stones Cnr Marine and they gave a printout of everything done and included a bag containing the changed parts.

[charleville]

For what it is worth, I bought my boat (4 stroke Merc) new at Springwood Marine ten years ago and had it serviced there every year for the first six or seven years without any problems at all. They even did the odd freebie for me - like belting out the ding in a bent prop.


None of this is to infer that I ever thought that their servicing was cheap but since most of my fishing has been alone at night on the Bay and as I swim like a wind tunnel tuned lead sinker, I never worried about the cost because it always seemed to me that the advice and recommendations made to me about servicing were genuinely in my best interests. Who wants a mechanical problem of any sort when out on Moreton Bay in lumpy weather at night?


In recent years, they have come under a corporate umbrella and I guess that they now have to endure all that financial controllers will lean on them for - like meeting stretch revenue targets - so don't expect them to be cheap but I am guessing that their own customer focussed corporate culture would not have changed that much during that time.


I now get my boat serviced at Wondall Road Marine because it is closer to me and the recommendations about that Merc dealer on Ausfish have been very good and the servicing has lived up to the testimonials. However, I never perceive that they are any cheaper than Springwood Marine nor would I expect them to be. Businesses have to pay lots of overheads, including keeping their mechanics trained.


Before you abandon Springwood Marine, perhaps you should give them a chance to redeem themselves. Write them a letter - to the parent company if you like - stating your grievances. I have always found that a polite complaint letter works miracles in most cases.


I have no affiliation with them but was always happy with their servicing when I was a customer of theirs.


.

[PADDLES]

hi 20ran, i can understand your pain, but have you taken your issues to their service manager and discussed them before posting this thread on here? they've been around for a long time and you don't get to do that by ripping people off on a daily basis.