Long story this.
I wanted a new trailer so i did some research here and other places and decided what I wanted, which a HD version of the std trailer which has a 1750kg rating vs the std 1500kg.
I walk into the local dealer and tell them exactly what i want, repeatedly. I get a quote and off I go, a week later I go in pay a deposit and order the trailer.
Today I get a call the trailer is here so i shoot up at lunchtime to pay for it so they can get it registered.
Problem is the trailer which is mine has 13 inch wheels and a 1500kg rating on the compliance plate not the 14 inch wheels and 1750kg rating I am expecting.
The blood pressure really started to rise when the salesman showed me 2 quotes in his book and insisted he quoted me on a std trailer and thats what I ordered. Why he even quoted on the std trailer is a mystery to me as at no point did I even mention it
The real fuel under the fire was when he said that they will upgrade the trailer at additional cost.
At that point I had to work really hard to restrain myself, this went on for a while untill I asked for my deposit back so I could go elsewhere at that point one of the owners intervened.
After some explanation they are now ordering the HD version at the quoted price only issue is another 3 week wait.
In the meantime I dug out the written quote which clearly states the HD version at the std trailers price.
Clearly the salesmans mistake, luckily I insisted on a written quote even if its just to show I was not just trying my luck
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Originally Posted by FishHunter
