i work at a hogsbreath, and unfortunately agree with most of you. the franchise at a whole has recently begun working very hard to overcome the few problems it has.
hopefully over the next few year/s it gains back its respect it once had.
there are so many variables in the service, that unfortunately strong opinions are formed completely not based on the product received. this is but the main problem with any hospitality venue.
i hope the people that have posted give HBC a second chance, perhaps at a different venue (out of 75 full service restaurants there are the good and the bad.)