Navman- customer service

[kokomo]

My 8120 navman has had a dodgy track record over the almost 2 years I have had it..

it has failed once before (white screen) in very rough weather and returned to to Navman which replaced the unit within 2 weeks free of charge.

Last weekend it failed again same problem.

Monday I was to busy to deal with it so Tuesday I call them up and organise the return. They say this time they have worked out the cause and have a good fix for the problem

sent of express tuesday afternoon.
no word from navman
until today (friday) a big box was waiting on my desk

this time they didnt replace new for old they repaired the problem this time they say for good and gave it a software upgrade...

is that a world record for navman support?

[garman1]

Wow.......amazing...........unbeleivable.......... ......................

I sent an email 2 months ago about some info on my navman gps and so far not a reply.

I have the smaller brother of yours, found it good although the screen goes a bluish colour sometimes...but still all good.

Navman service.............nah only a mirage...............................