stacer boat nightmame

[PinHead]

Geez guys, you've scared the crap out of me and hubby. Just prior to joining ausfish we ordered a Stacer 519 Searunner Half cab. We are about 2 weeks away from writing the big cheque and then we read all this!!

I contacted my dealer, who I must say is from Capalaba and is an awesome guy. I told him all the problems I have read about the Stacer and he understands my concerns. He said he will personally spend as long as it takes with my hubby to go over the boat before we write the cheque and drive away and make sure everything is spot on.

Let's hope it all goes well, ours is the new model and being built with our extra's etc. at Stacer. I will keep you posted. Maybe I am being naive, but I really think my dealer is a nice guy and I think he will look after us

But I must thankyou for writing this thread, as it does open the eyes of the consumer against a well known brand and expectations are high. We are so excited about the new boat, I think we would have wrote the cheque, hitched her up and never thought twice about checking anything!! That has all changed now and we wil be looking hard and asking lots of questions!! Lets hope I can report back with a thumbs up...for our sake.

It is a lot of money for average Joe's like us and I feel for anyone who has had drama's with any boat from brand new...I can sypathise and it would frustrate the hell out of me, if I was getting fobbed off by my dealer or Stacer.

Obviously you are very excited about the new boat purchase..as we all are when buying one. It appears to be the boat you want, then buy it.
I am not defending telwater but every manufacturer has a percentage that they will accept as warranties..some manufacturers of equipment that I know of are very happy if warranty claims are 3% or less. As telwater is the biggest manufacturer of tinnies in the country then obviously their return rates numerically will be higher than others. it also means they have a lot more satisfied customers numerically than others.
Every manufacturer has returns..any that say they don't is blatantly lying.
The big item is how those manufacturers and their dealers deal with the returns and the purchaser involved.

[kingtin]

Krashtackle

I'm on my 3rd rig (Stacer Nomad 519) out of the Telwater stable and I've never had a problem with any of them. Stay cool.

kev

[Jeremy]

I contacted my dealer, who I must say is from Capalaba and is an awesome guy. I told him all the problems I have read about the Stacer and he understands my concerns. He said he will personally spend as long as it takes with my hubby to go over the boat before we write the cheque and drive away and make sure everything is spot on.

Will this be your first boat? Will you be able to tell sh!t from clay? Be aware, the dealer is first and foremost a salesman. I would insist on a water test before you pay up. I am sure he is the nicest guy you could possibly meet now, but just wait until he has got your money and it will be a different story. Might be worthwhile taking someone with you who can do a thorough inspection of the boat before you pay.

Hope it turns out well for you.

Jeremy

[BOMBIE]

People ,pre tests , biggest manufactor ,had so many ,inspections done before ,,etc etc means SFA (very little ) once you have done all that & in a matter of minutes AND then they have your money and you are on your way an on your own .if/when your troubles start THEN you will know how badly this industry doesnt care and IS very good at protecting its self( no one to pull them on OR to protect us ) .. big or small shouldnt SOMEONE be getting right by now. why is it that when someone puts a negitive blog on here then someone stands up for the builder/dealer? wouldnt it be better if we ALL asked why this is happens at all ?as most of us know its a hell of a long way to swim if/when you have trouble . if this was the motor vehicle industry how many would have been investigated by tv stations or there own watchdog bodies .mtaq, racv, racq etc !!!!! I would bet if ONE car maker made one $50.k mistake it would be fixed/replaced ASAP , no whys or wherefors let alone 3% etc of any brand .it seems the more I investigate this million $$ industry the less is getting done ??!!

[Steeler]

Hi Krashtackle

Ultimately any issues you have with the boat that need fixing ( IF ANY ) will have to be authorised by the manufacturer so without trying to scare you if this manufacturer has a bit of a history of abandoning people with workmanship and quality control issues then it really does not matter how nice a dealer you are purchasing from.Have not met a dealer yet marine,automotive or otherwise who will rectify isues on items that have manufacturers warranty on it out of his own pocket as dealers seek approval to commence any warranty issues from the manufacturer to ensure reinbursement of labour and parts used.The warranty is only as good as the manufacturer is prepared to back it.

I'm sure your dealer means well and the person you are dealing with comes across as genuine as NOT ALL salespeople are sharks.

Best of luck

Cheers

Steve

[Mindi]

Hi Krashtackle

Ultimately any issues you have with the boat that need fixing ( IF ANY ) will have to be authorised by the manufacturer so without trying to scare you if this manufacturer has a bit of a history of abandoning people with workmanship and quality control issues then it really does not matter how nice a dealer you are purchasing from.Have not met a dealer yet marine,automotive or otherwise who will rectify isues on items that have manufacturers warranty on it out of his own pocket as dealers seek approval to commence any warranty issues from the manufacturer to ensure reinbursement of labour and parts used.The warranty is only as good as the manufacturer is prepared to back it.

I'm sure your dealer means well and the person you are dealing with comes across as genuine as NOT ALL salespeople are sharks.

Best of luck

Cheers

Steve

Krash.... some sensible comment here IMHO pointing out that the bad Telwater hulls are numerically small in the total output. You would be unlucky to get a bad one and it is not that likely. I would really try and do an on water handover....this also enables you to see the max revs reached at WOT for the supplied prop...no other way to see and no ther way to establish prop correct for rig. Just check the motor specs for what revs should be achieved...this is very important. Then check carefully that no leaks and nothing drains out of the bungs after the test/handover (drain them before you go out so there is no doubt about the water being "old rainwater".....then pay and drive away with a hull that has no obvious leaks and a correctly propped outfit. Any good dealer will do this.

There is a lot of naive talk about dealers being "buddies"....crap..they are not your buddy they are your supplier and establishing a friendly relationship with you is basic selling tactic.This does not make them bad or dishonest people... it just makes them suppliers and not "buddies"...

Another thing you could do if you were really concerned would be to hire the boat inspection guy from this forum to do the on water acceptance with you...he might do it for $100 and look at all the right things..? cheap enough expertise.

Good luck, my brother had a smaller Stacer for many years and it was a great boat.

[Krashtackle]

Will this be your first boat? Will you be able to tell sh!t from clay? Be aware, the dealer is first and foremost a salesman. I would insist on a water test before you pay up. I am sure he is the nicest guy you could possibly meet now, but just wait until he has got your money and it will be a different story. Might be worthwhile taking someone with you who can do a thorough inspection of the boat before you pay.

Hope it turns out well for you.

Jeremy

This will be our second boat. We know nothing about the motors but we do know enough to tell if it is a dud. Our salesman is of course a salesman, but he doesn't speak like a know it all and he never tried to talk us into any particular boat. We actually walked away and went home to think about it the first time and he never tried to spin us back or anything..have to have some hope in common decency and/or humanity

[dodgyone]

Hi Krashtackle

Ultimately any issues you have with the boat that need fixing ( IF ANY ) will have to be authorised by the manufacturer so without trying to scare you if this manufacturer has a bit of a history of abandoning people with workmanship and quality control issues then it really does not matter how nice a dealer you are purchasing from.Have not met a dealer yet marine,automotive or otherwise who will rectify isues on items that have manufacturers warranty on it out of his own pocket as dealers seek approval to commence any warranty issues from the manufacturer to ensure reinbursement of labour and parts used.The warranty is only as good as the manufacturer is prepared to back it.

I'm sure your dealer means well and the person you are dealing with comes across as genuine as NOT ALL salespeople are sharks.

Best of luck

Cheers

Steve

And a good dealer will put your side across in a way that helps the customer get what they have paid for. I know of several people that have bought rigs slightly diffeent from what they initially wanted for that exact reason. They chose the dealer that was going to do the right thing by them.

[hooknose]

Was telling a mate up north about this thread and he informs me that he knows of 3 seperate Stacers in Rockhampton over 5 metres that have had similar problems, all have been treated like sh%t by the dealer and manufacturer !!!

[stevej]

they get paid by selling boats

not paid to stand there and answer questions and make the company uniform look pretty

even the dealer i like is no saint selling something on me that i had left a deposit on 2 days prior while waiting for me to get abank cheque on monday

but in sdney its shit shit and the rest are awefull

after 7 boats though i place no value on any dealers yard and screw them all for best value

have even been know to buy yard 1 trailer yard 2 engine yard 3 hull and taken to yard 4 for the fit up cause i didnt trust the merc dealer to fill it with petrol properly

the boating industry just preys on the naive and complains the educated force them to discount

[BOMBIE]

Dealers are and will be dealers BUT, manufactors are "well " Manufactors. I too did all the pre delivery checks, leaks,speed & handling etc etc but , my dealer /mate at least dropped his 'put togeather' builder after months of numerous calls and even legal action threats to them fell on VERY deaf & ignorant, arrogant ears & (still) WE have no legistative PROTECTION but at least he doesnt sell those heaps of crap STESSCO any more which IMHO counts for something .And nobody will know what they have got until if/when there is a problem ,IT IS only then you know good our system is not !!

[Mindi]

they get paid by selling boats

not paid to stand there and answer questions and make the company uniform look pretty

even the dealer i like is no saint selling something on me that i had left a deposit on 2 days prior while waiting for me to get abank cheque on monday

but in sdney its shit shit and the rest are awefull

after 7 boats though i place no value on any dealers yard and screw them all for best value

have even been know to buy yard 1 trailer yard 2 engine yard 3 hull and taken to yard 4 for the fit up cause i didnt trust the merc dealer to fill it with petrol properly

the boating industry just preys on the naive and complains the educated force them to discount

Bloody hell Steve I was feeling lonely there...I thought I was the only one as cynical as me....maybe we both have a problem. ..? LOL...(but maybe Bombie is worse..?) of course you are right, the industry has some really bad dealers and I guess some good ones. The problem is that customers are naive and want to be liked so they fall for the "buddy" bullshit hook line and sinker. Dealers are suppliers...just like electricity, groceries and meat. THe industry is structured in such a way that there is almost no competition between dealers but rather between key brands....ie..if I want a Formosa I can only get it from 2 dealers...if I want one with an Opti...I can only get it from one. It's the whole dealer/brand nexus that needs to be broken to see more competition on a dealer performance basis.
I am not saying all dealers are bad, of course not...just that many exploit the naivety of customers. The end customer cant directly fix the mfring problems at Albo and Telwater...the dealers have to do that by sending boats back or not accepting them....but they will only do that if forced by the customers. Bombie you cant legislate quality....only safety because it can be defined, and because the govt has a mandate to oversee that as part of the "social contract" that gives them their role. Quality has to be sorted by the market, and you are working on that by telling everyone how much you liked your Stessco.

[BOMBIE]

Mindi I totally agree & disagree with you. in this industry wouldnt it mean that quality is safety eg; welds & contruction standards etc when I contacted (the govt ) Dept of Maritime SAFETY in Qld and asked there manager who deems a vessel safe ? such as seaworthiness /checks etc he told me that as long as I (me) as skipper had a current boat licence (for) 20 years or 1 week , I.....??? deemed THAT vessel safe .so I could take my family out my 3+ y/old STESSCO with cracks and faults and long as I have correct safety gear for the amount of people etc for wherever I wanted to go NO ONE can stop me .please tell me that does not need THE manufactors to be legisated .way to much onus put on consumer and WAY to littte on the money takers/ manufactors !!

[Mindi]

Mindi I totally agree & disagree with you. in this industry wouldnt it mean that quality is safety eg; welds & contruction standards etc when I contacted (the govt ) Dept of Maritime SAFETY in Qld and asked there manager who deems a vessel safe ? such as seaworthiness /checks etc he told me that as long as I (me) as skipper had a current boat licence (for) 20 years or 1 week , I.....??? deemed THAT vessel safe .so I could take my family out my 3+ y/old STESSCO with cracks and faults and long as I have correct safety gear for the amount of people etc for wherever I wanted to go NO ONE can stop me .please tell me that does not need THE manufactors to be legisated .way to much onus put on consumer and WAY to littte on the money takers/ manufactors !!

Well yes of course you are right..there is an overlap between safety and quality...also in cars and planes I guess. Good point.

[BOMBIE]

Mindi thanks ,but maybe poor old trailcraft may have paid the price with there quality ,and maybe have honoured there warranities and paid for trademan to build there boatS .buT if this was cars or plane industry i will bEt big time that more noiSeS would be made about why there mainly reuptable COmpanies are falling over .in this industry is seems to be in there thinking that if you are cheap and sell crap,dont honour or fix anything or hide behind multipul names, looks like it is how you will survive ps I just like to keep this blog out there to hilite bad puttogeathers like you know who ?? BOMBIE ,like the criptic BIG cule