Shimano Warranty Problems

[Steve B]

Poseidon, thats just bullying to get what you want. 'in your opinion the equipment was faulty" thats just it ..your opinion. your used embarassment and harrasment of staff to get what you want..thats wrong IMO. Politeness if you have a 'genuine claim' will get you more results.

The ultimate decision on warranty comes down to the rep/rod company NOT the shop that sold it.

This case is different. Rod has been bent back on a snag (not considered 'normal fishing conditions') , its a cheap rod, they break. The way it 'shattered' is very suspicious of high sticking or excessive pressure. I would think that would have been the view of shimano in this case.

I used to work in a tackle shop, anyone and everyone who broke a rod came in for warranty. MOST were missuse or mishandling accidents by the person. Nearly all told bullshit stories to get a claim. Reps can tell the difference between rod broken 'general fishing conditions' and other accidents!! Most tackle shop people with any idea can also tell.

garbs might have a genuine claim, I am certainly not doubting his case, I would have replaced it, as he told the honest truth in this case. Unfortunatly, due to the excessive 'bullshit story claims', reps/tackle shops are always wary.

Steve

[fish_on]

are you sure it didnt get crushed in transport on the way to dunphy sports. its pretty slack. a multi million dollar company and they wont warrant a rod they paid about $10 for.

[Poseidon]

Poseidon, thats just bullying to get what you want. 'in your opinion the equipment was faulty" thats just it ..your opinion. your used embarassment and harrasment of staff to get what you want..thats wrong IMO. Politeness if you have a 'genuine claim' will get you more results.
Steve

Steve, couldn't agree more, politeness is always the first step however when you get an 'expert' trying to fob you off and claim that in 'his opinion' you broke the rod... well you can either walk out of the shop or stand up for your consumer rights which is exactly what I did, not bully at all.

My case was a clear issue of faulty product and there was no way on earth I would allow them to keep my money in exchange for a product not 'fit for purpose'.


Cheers.

[Steve B]

Steve, couldn't agree more, politeness is always the first step however when you get an 'expert' trying to fob you off and claim that in 'his opinion' you broke the rod... well you can either walk out of the shop or stand up for your consumer rights which is exactly what I did, not bully at all.

My case was a clear issue of faulty product and there was no way on earth I would allow them to keep my money in exchange for a product not 'fit for purpose'.


Cheers.

Thats definately fair enough with the extra info that you provided. I have to agree. You have every right to get the manager to deal with that situation. The shop assistants at th B#F stores often wouldn't know one end of a rod from another. (there are some good exceptions...but not the norm!)

[poppers81]

interesting that you say this poseidon.. i work in a "mr bcf" role and find it so entertaining that people will come in have crack infront of as many other customers as possible in situation like what you stated above....if us, the mr bcf are to respond in a simliar manner to they way we are spoken to by customers we are rude and in line for some sort of kick in the arse from the boss above us... so quite often we sit there listen to you go on like a clown and wear the loss for the company just cause you are pain....sure all of the share holders out there are stoked to know that the more you carry like a arse clown the more chance you have of getting what you want not, which is quite often what you are entitled to. i am the first to admit that some people you come across in these roles are arse clowns themselves( some may say the same about me) but in the 10 years i have worked in the role 99% of people i call peers have not gone out of there way to screw some one. you will find that a calm approach and LISTENING to what we are saying to you will end up in happy ending for all...and quite a few of us enjoy the interaction with the people we call customers who will become friends, fishing partners and even best mates despite what you may think

i just hope that the next time anyone walks in to a place and wants to chuck a tanty as such consider that you will get what u want if you approach and treat us guys in the trenches with a tad of respect not like a piece of crap that owes u everything for merely being in you presence...

poseidon this is not a personal attack on u in anyway just pointing out that sometimes there is other ways to act and just annoys me that people come and stay this is the best way to do sometinhg when it is not

bit of food for thought

regards poppers81.

[stevenc]

A couple years back my inlaws from O/S came over to do some fishing up the gulf, bought a ton of shimano gear from a Cairns tackle shop. One of the C/F rods snapped while trying to land a fish, inlaws came back to brisbane before flying back home and left the rod with us to sort out. What a pain that was dealing with Shimano,I tried to take the rod into a store here that sells shimano to see what could be done as it was still under warranty, they called Brisbane Rep who told us to ship it back to Cairns quite bluntly so the tackle shop where it was purchased from would send it back down to Brisbane . Considering we already lived in Brisbane, sending it back to Cairns so they could ship it back here sounded like one of the most ridiculous statements one could make also considering how big a company they are , eventually we were able to have it replaced here in Brisbane but we had to make some more calls before we got some satisfaction.

[garbs]

interesting that you say this poseidon.. i work in a "mr bcf" role and find it so entertaining that people will come in have crack infront of as many other customers as possible in situation like what you stated above....if us, the mr bcf are to respond in a simliar manner to they way we are spoken to by customers we are rude and in line for some sort of kick in the arse from the boss above us... so quite often we sit there listen to you go on like a clown and wear the loss for the company just cause you are pain....sure all of the share holders out there are stoked to know that the more you carry like a arse clown the more chance you have of getting what you want not, which is quite often what you are entitled to. i am the first to admit that some people you come across in these roles are arse clowns themselves( some may say the same about me) but in the 10 years i have worked in the role 99% of people i call peers have not gone out of there way to screw some one. you will find that a calm approach and LISTENING to what we are saying to you will end up in happy ending for all...and quite a few of us enjoy the interaction with the people we call customers who will become friends, fishing partners and even best mates despite what you may think

i just hope that the next time anyone walks in to a place and wants to chuck a tanty as such consider that you will get what u want if you approach and treat us guys in the trenches with a tad of respect not like a piece of crap that owes u everything for merely being in you presence...

poseidon this is not a personal attack on u in anyway just pointing out that sometimes there is other ways to act and just annoys me that people come and stay this is the best way to do sometinhg when it is not

bit of food for thought

regards poppers81.

popper81, since you work at BCF, what would be the best way to go about the problem with the Shimano rod. One issue I did have with Dunphy's was that I asked them if the snapped happen how it did, why might this of happened and they replied by saying that the rod might of taken a knock at sometime. If this was the case why am I held resposible for this as the rod could have been knocked around in transit to or from Dunphy's, could of been on BCF shelf for weeks with customers handling it all day. I know that I didn't damage the rod as I got home put a reel on it and put it straight in the boat to go fishing the next weekend.

[gumb01]

Been fishing shimano for over 20 years, Have had rod and reel warranty replacements and all have been dealt with promptly and professionlly. No Problems with shimano or there products. Shame about your rod garbs, i would have expected that the retailer involved would value there customers a little more. With the amount of cash i spend at there stores i would expect better service.