Is your boat under warranty? If yes, read this!

[PinHead]

I would expect that if you had capsized the boat then it would be an insurance claim...would be like having a car prang and expect to fix it under warranty..I doubt you would have much come back with the dealer or the manufacturer after it had capsized...whether it had anything to do with the capsize or not but that would be their way out of it.

[midnight_run]

I have received nothing but exceptional service every single time I have been to that boat yard, As has my brother in law and a mate of mine who have all bought that brand boat from that yard. Mine came from there as well. Second to none on service and warranty ( my brother in law had a slight issue with his and no problems fixing it up at all to an exceptional level)

I understand that this is the boat that rolled due to rough conditions and not the best seamanship. Unfortunate for you yes but you really cannot blame the boat yard or the manufacturer for this. I don't think you would find a warranty in the world that would cover that. Perhaps try your insurance instead?

This professional welder you took it to as well, Is that not the same welder you complained about when you had your transducer bracket fitted? (mind you I understand this was not a reflection on the welder, just some people are hard to please).

I can understand you being angry at the situation but I do not think it is fair to badmouth a boat yard and or manufacturer that I know for a fact go out of there way for customer satisfaction. Even though you have not mentioned them directly, it is very obvious who it is.

Perhaps give your insurance company a try next time if you happen to roll your boat and damage it.

It is so funny how you know so much about the history of the boat, yet are just a happy customer!
And as for the repairer he did say that he repaired some of those make of boats, but how should I know who YOU sent it to to get repaired, I hadn't even purchased the boat at that stage.
Unfortunately your alias doesn't add up so if you have anything to add about THIS thread not what has been dealt with in the past then add it.

Do you think your satisfied customers would want you on AUSFISH all day when you should be out the back fixing their boats, no wonder the work takes so long to get done there?

[PWCDad]

I looked long and hard regarding my new boat purchase (4 months) and finally settled on a 5.0m SeaJay Centre Console from Bundaberg.

I spoke to the owners after the purchase (all three, Owner, his wife and son at times) regarding prop trials and motor height etc. Sometimes they werent available straight away but I got to speak to them as soon as they were free.

I cant fault the boat in any major way except maybe the steering being telefleax cable that should have been hydraulic (borderline). I purchased a Baystar Hyd System to match the Yam 80 4 stroke and have since fitted it ... best thing you can do ... my 12 yr old daughter can now steer boat.

They have few little touches that stand out from the rest ..and its not til look deeper that you find them ... things like the ply flooring is coated with a protection clearcoat all over before carpet is glued on. 90mm wiring tunnel from console to rear bilge. Fully painted internal hull area even under floor.

There are some niggles but not many ... example ..some holes were not de-burred where wires pass (Targa Bar exit).

The rear seat upholstery was slightly outta whack in one corner and looked a bit nasty (to me) I complained to dealer and whole new rear seat in on order from SeaJay ... cant complain there.

SeaJay still custom a boat to the owners needs to a great degree ... you can specify a 4mm floor and capped keel for example ....

They would have to be up there with the best pressed tinnies ..and worth a look ...

A pic of mine ....

Sorry to go off-topic a little but for the people reading the thread contemplating a pressed boat they (SeaJay) are worth a look I think ...

Regards
PWC Dad

[Mtx]

ok First up - Let's get one thing clear.

I am not and Never have been associated, worked, or even done work experience in this boat yard, another boat yard, the manufacturer or even in the marine industry. I work in a totally unrelated field and have no association to the marine industry at all except for being a weekend fisherman and a happy customer.

as far as knowing about your boat goes, suffice to say, if someone starts mouthing off about a local marine business in a small community such as Redlands shire, especially on a public forum, the comments are called into question and quite often the real story comes out... You know the bits they
"forgot to mention or felt were not relevant".

You are making accusations about a local business that has a great deal of support in the area based around their exceptional name and customer service. You have to expect everything to be looked at - including the whole story. Perhaps if you had been up front about the issues, your story may have had some more credibility. Another thing to remember is, when you start letting emotions over take the facts, you can make yourself liable for legal intervention that I am sure you or anyone else does not want.

I state again in case it was not fully understood the first time.

I have no association with the boat yard in question, any other boat yard or the marine industry except for being a happy customer (one in a very long list of happy customers). I work in a totally unrelated field and do not even work in redland shire.

[fishing111]

Capsized or not, could'nt an independant marine surveyor "someone with some clout",tell if the boat had been constructed to an appropriate standard, regarding welding/bracing?

[Titanic]

This is quite an interesting thread and confirms my thoughts
on just how good a warranty in the boating industry. I bought
a new boat from a local dealer who had won the manufacturers
dealer of the year award a couple of times. The boat came from QLD
and was manufactured by a very large Company (no names).
After 6 months I had an issue with a crazing screen and it became a long story.
Never did I doubt the manufacturers desire to fix the problem.
My problem was with the dealer and his repairer who could not
get the repair right . I was accused by the dealer of causing the damage and
as such I should accept a shoddy repair. Basically after many attempts
to fit new screens they had made locally new screens were shipped over
by the manufacturer . These were fitted and the job was still not
good. At this stage I basically gave up, I mean I bought the boat
to use not to sit in the repairers shop. If I had lived in Qld I would have
driven the boat directly to the builder and that is why I am now
buying a locally made boat.
My experience left me with the opinion that Boat Dealers are little different
to Used car dealers in the way they operate. They are not interested in warranty
issues , near enough is good enough and unless they are making money they
have little interest in your problems . I was one customer who basically they
could afford to lose , well they did and I will never recommend them to anyone.

[midnight_run]

I think that the point of this thread is in fact whether or not the boat was produced to an approprriate standard. I think just about all of you would agree that a boat is an investment in a number of ways. Like a car it is a monetary investment that you want to get the most out of in terms of quality and personal SERVICE. You also invest in it as a source of leisure whether it be fishing or just cruising, you also have a more personal investment because I am an average worker and I work pretty hard for the money I save up for thinkgs like this and it feels like a slap in the face when things like this happen and then the service you expect, whether the problem is fixable or not, is poor. Sorry this thread got so off topic, but what we are talking about is quality of product and quality of service!

[PinHead]

How old is the boat ??

[midnight_run]

PinHead just over a year and a half

[builder]

as a person in the industry .it does not matter what brand of boat, or which dealer sold it, they are production boats with bugger all quality control systems in place the industry needs a shake up . and its you the purchaser that has the control..
i am a no name builder with three others and between us we have 55 yrs experience we dont plan ongetting it wrong ...your comments and questions welcom

[disorderly]

Capsized or not, could'nt an independant marine surveyor "someone with some clout",tell if the boat had been constructed to an appropriate standard, regarding welding/bracing?

This sounds like a good idea.
Midnight run,
Is this a possibility and would it hold any sway?

Scott

[Tangles]

Must admit, not knowing every dealer in town, having read this thread, who is the dealer in question?, or are we all speaking in whispers? if so whats the point of this thread in a public forum?

Take to your lawyer and get proper advice. Also you seem to be relying on your own expert repairer, ( reminds me of expert medical witnesses, they will all say different things, if you get one that might say the wrong thing against you, just get another one who will say the right thing, standard practice in the game)

Also from reading the threads seems that this touches on the question of what properly is an insurance or warranty issue ( like capsizing a boat will always help) and no doubt better people more qualified than myself can deal with that.

Thing is fact you capsized the boat prior to your issue adds a lot of weight against your case, any manufacturer can easily argue it was fit for the purpose when new etc ( also your own personal expert repairer counts for nothing as no doubt they will have 'their expert repairers' your boat has a history ie capsized, hard one to fight etc etc you get the drift ( will probably argue the merits of the boat for having survived a capsize so well etc)

Not meaning to come across as harsh but capsizing the boat really doesn't help you regardless of what your personal repairer may say,

I reckon take another tack, get them to use your boat in an advertising campaign to show how tough it was, survived a capsize etc

just a thought