
Originally Posted by
Poodroo
G'day again Dave, NU Marine have friendly staff alright in fact I dealt with Karen last week with my sacrificial anode questions. She took my number twice and said she would ring me back with the relevent part number etc. After 24 hours I rang her back and she said she was busy and admitted she didn't have the part number yet and asked for my phone numbers again. That was last Tuesday and I have not heard boo from her still to date. Following up call backs is part of customer service isn't it or am I mistaken? Once again thanks however for the suggestion and help.
Poodroo