warrenty time

[blaze]

Its about time the marine industry (and a lot of others too) had a shake up on warrenty time.
If its 12 months or 5 years its a joke for all but the serous user.
Lets look at 12 months as its easy.
Fred buys his new boat/motor etc and off he goes with 12 months warrenty
first week he is all excited and takes it out twice @ 2.5hrs
over the next month due to alsort of commitments he only gets out once for a short trip @ 1.5hrs
So you can see where this is going
At 6 months it goes infor its first 20hr sevice (or is that at 12 months)
So fred has had maybe a warrenty of 50hrs on a $5000 or is that a $100 000 boat.
I reckon you would be pretty cheesed off if your washing machine @ $875 only had 50 hrs warrenty or your $3000 tv set only had 50hrs
cheers
blaze

[finga]

Gees the wind must be bad down there
I know what you mean though.
What about the guarantee's that aren't really guarantees??
You know the 3 years on motherboards and the such but to claim that you have to ring America, get a service number to be able to lodge a claim in Australia. Numbers not possible over the internet.
Or the guarantees that make you take (or couriered) the bung item to a location miles away from where you brought the item (and usually live). ie buy in Brisbane's southern suburbs but service in Toowoombah or some such crap.
Or the 3 months repair time...
It just sucks big time.

[Noelm]

yep, most warranties are reasonably good, but it is true some should include some sort of hours use factor instead of calendar dates, but I guess they manufacturer needs some sort of reference point, and a purchase date is easiest to prove, there also needs to be some consideration on the "exclusions" in a warranty, sure some things are plainly mistreated and should not be covered, but I have had times when I had a legitimate claim and had to wait for yonks for some goose to check out a lot of whys and where fors! but I have also seen it from the "other side" and been the repairer and had some pretty shonky claims made by some members of the public, very long warranties can be a pain because 4 years (say) down the track, you need to produce proof of purchase and by then it has been long lost (usually) then their is the "fine print" that no ones reads (me included) and when you take your broken whatever to be fixed you find that in the last year of warranty it is only covered by damage by a Zebra stampede during a full moon in March (joke of course) but you get what I mean.

[bootyinblue]

'WiTHOUT PREJUDICE'

Blaze,

I dont really understand where you are coming from in relation to the numbers? The warranty period is set down normally in months or years and its at the buyers discretion as to how often the product is used during this time. If say, your motor is coevered under a warranty calculated by hours (as most are conneted to an hour guage) would that unfairly penalise the retired fisho who goes out puttering most days? Would you or someone you know be tempted to 'wind back' the hour clock to fall within the warranty period?

A calender date is not moveable, and therefore is a standard reference point. And looking at it from the manufacturers point, I am sure what they lose on the heavy users they make up on the light users.

On warranties in general, be sure you are aware of what is covered by your warranty before you purchase it. If you have a claim inside the period, return your product, state clearly what is wrong with the product, and then decide whether YOU would like a repair, a replacement or a refund. This is the choice of the consumer, not the retailer. It is against the law for the retailer to refer you to the manufacturer, and you are not committed to any postage or courier costs to have the product 'looked at'. If a product fails within the warranty period, then its 'not fit for the purpose intended' which will kickstart your refund claim under the Sale of Goods Act.

[FNQCairns]

And then we have the nongs like me who use 50% of their warreny time without the bit's (or boat) seeing any service.

How come every time I offer to exclude warrenty on something when I purchase it I get knocked back? some times I have had a yes but the price is still the same -where is the advantage.

cheers fnq

[wessel]

Exactly what I was thinking FNQ.

Each item has a margin priced in it covering the costs of the manufacturer to repair their bung item under warranty which they sold to me.

I once dropped a ZIPPO lighter out of my pocket while jumping out of a helicopter onto a building (long story) The lighter fell over 8 stories and ended up in pieces.
Afterwards was able to get all the pieces back together again and gave it as is with the story to the dealer who sold it to me.

No questions asked, did not even blink at the fact that the damage is not a manufacturing fault but is due to improper use. The dealer took the lighter and two months later got a phonecall to come and pick it up. Fully repaired and shiny again. No costs to me,
The dealer just said that is what the lifetime guarentee is for.

Why cant all things be that simple?(OK, I know there is a big difference between an outboard and a tin lighter)

Wessel

[DR]

once questioned a 'lifetime' warranty on a computer part, was told that when it died that was the end of it's life & warranty, had to buy a new one

[finding_time]

Gees the wind must be bad down there

I think you hit it in one! But it does appear to be easing Swell going to stick around for a while though


http://buoyweather.com/wxnav6.jsp?re...one=10&units=e



If this weather keeps up blaze you'll take up residence at the top of Mt Ossa and all of us mere Ausfishers will make the pilgrimage to seek your wisdom!!!

That sure is some blow your having I saw a 50 knot forecast earlier in the week

Ian

[blaze]

Hi Booty
Yep understand what you are saying and I have no real answers. I beleive many more outboards are of the smaller hrs snydrome than the retired daily user. With technology today at a small cost (being mirco cost) that an electronic device could be placed in/on the motor (maybe part of the stator) that would record hrs and other data that could be used to somehow improve warranty. The reason on posing the question is to raise an issue that I believe warrants some changes, if we dont start to think outside the square a bit there would be no progress made.
And some one said it must be windy, your right
cheers
blaze