lowrance trouble

[luress]

Mate of mine bought a x102c about 9 months ago ,not long after he started using it it started switching it self off took it to the place he bought it (angus smith marine) and was told it would be fine. 8 months later it stopped completly took it back to supplier who told him they will ring him about it after numorous phone calls to the supplier he finally got an answer.You have blasted it with a gerni and its full of water (strange for a fully waterproofed unit) you will have to ring lowrance were not interested.He rang lowrance only to be told that you'll have to buy another one because some-one has opened it up and cut 3 wires but he told them he was told it was full of water and the lowrance dude said oh yes that to.My mate then asked how he could prove he didnt open it when angus smith already have he was told that will be hard to prove now wont it.This mate of mine has owned 4 lowrance sounders and had no problems until now.Poor bloke feels like a criminal after what they have accused him of.
Any-one else had any bad experiences with lowrance.
I have lowrance in my boat and have no beef but I know how carefull this fella is with his gear and it is not good when you get accused of stuff you can prove
regards gary >:( :'(

[bryansen]

gday
just poor sales poeple on the product .

[Stumpy-USA2]

That sounds like more of a problem with the dealer instead of a problem with Lowrance. I have used their products for a few years now and have had very good service from them when I needed it because dealers around here won't even look at a unit, they just tell you to send it back. The problem you are talking about, with it shutting off on its own, I've had before. It turned out to be a partially stuck button causing it to lock up and shut off. You can look on the Lowrance web site and get instructions on how to do a hard reset of the unit if it does it again. The cut wires should be easy to fix with a soldering gun.

Stumpy

[whiteman]

Lures, I thought you'd have plenty of contacts to get this fixed properly!

A couple of weeks ago I had to send away my Navman 5500 as it lost satellite contact. Out of warranty but they fixed it, updated the firmware and sent it back within 2 weeks free of charge. And I don't look after stuff real well! Hopefully my x135 won't need support.

[luress]

Dave,
I do still have plenty of contacts but I dont abuse the fact
regards gary ;)