Great customer service from Bennetts

[Hamish73]

I recently bought some gear, inclusing a Bennett NMEA2000 interface kit from X & X in the states. On arrival one of the trim tab sensors had broken away from the ram mount with no evidence of damage in transit. On closer inspection it appeared that adhesive was used a bit sparingly during assembly. I immediately contacted the seller about the problem and they said they would see what they could do. They also managed to send me the incorrect radio. A follow up email a few days later wasnt replied to. Over a week later, still no reply so I emailed them again and got this reply:
"I cant repair them, all I can do is replace the unit. You would
have to send it back to me first. Or contact the manufacture and
have it repaired under warranty."
And finally got my credit for the radio difference in price.
The alarm bells were ringing so I emailed Bennetts direct over the weekend, sending pictures and explaining the situation.
Got home Monday from work and had a reply from the Bennett Marine International Operations Manager saying that they had arranged for the Australian distributer to replace the faulty part for me, who just happens to be near my work. So I went there today and got the new part, along with some friendly advise on fitting the kit.

Sorted in 24hours instead of being frigged around and ignored for 1 1/2 weeks!
Time for a different inporter, might give fishon a go next time ;)

Great service, thanks Bennett Marine and Harold Marine Wholesale!

[Taroona]

Hey Hamish,

What size tabs did you get for the whittley cause I'm thinking of getting some for my monterey. Did you get the nmea2000 interface for them?

Les

[Hamish73]

I've always had the tabs, not sure what model they are:-/ They work really well. :) I just bought the nmea interface kit so I could get a better idea of where they are set from the helm.

[Ringoscar]

The Harrold Marine team have always provided the same great customer service that Bennett is famous for in the US. Malcolm Harrold normally has a stand at the Sanctuary Cove show with all the Bennett goodies and plenty of info on local boat fit-ups - worth a look if you're there.